Get help with your own PHP Ledger installation

Ask about setup, training, troubleshooting or a carefully scoped pilot. Describe your hosting and the task you want to complete; agree the scope and any fees before work starts.

rmak78@gmail.com · Community discussions

Choose the help you need

Installation assistance

Review host requirements, package setup, private configuration and the synthetic first-run journey.

Training

Work through receipts, expenses, posted entries and the reports with your team using sample books.

Troubleshooting

Share a reproducible issue, version and sanitized error details. Never include passwords or customer records.

Pilot planning

Define supported tasks and acceptance checks with the people who will use the system. Regional accounting review remains separate.

Prepare an enquiry

The form creates an email draft on your device. Review it before sending in your email application. This website stores no form entries and sends no messages.

You can also write directly to rmak78@gmail.com.

No account, booking or payment is created here. Support availability and response times are agreed individually.

Report a reproducible bug · Report a security issue privately

What should your first support message contain?

A useful issue report makes the failure reproducible without granting anyone access to your private books.

State the release version, installation method and affected route or command.
Give the exact steps using a small fictional example and describe the expected and observed result.
Include PHP and MySQL versions, the time of the failure and a sanitized error excerpt.
Say whether the issue occurs on a fresh synthetic installation and whether a recent backup restore has passed.

php -v
mysql --version
php www/phpledger/install/preflight.php

Run these on your own installation. Review output before sharing it: a MySQL client version does not establish the connected server version, and private configuration is never useful in a public issue. The requirements guide explains the difference.

Which help fits your task?

Installation assistance checks the host; training explains a workflow; troubleshooting investigates a repeatable failure.

Installation assistance: Host suitability, private paths, package setup and first-run checks.
Training: Guided use of implemented workflows with synthetic books.
Troubleshooting: A bounded investigation of a reproducible software or hosting problem.
Pilot: An agreed evaluation with scope, participants, acceptance criteria and separate accounting review.

Frequently asked questions

These answers describe the current release and the choices you need to make before evaluating it.

What does support cost?

There is no published universal support price. Agree the task, availability, fees and completion criteria in writing before work starts.

Does this form send my message?

No. It prepares a local email draft or copies a message. You choose whether to send it through your own email application.

Is a response time guaranteed?

No public response-time guarantee is stated. Availability and response expectations are agreed individually.

Can support certify my accounts or tax return?

Software installation and workflow support do not replace qualified accounting or tax review. Statutory reporting and regional adapters remain separate product gates.

Where should I report a security problem?

Follow SECURITY.md in the project repository and contact the maintainer privately. Do not post credentials, exploit details involving customer data or private records in a public issue.